PROGRAM TERMS AND CONDITIONS

 

AIRPORT LOUNGE ACCESS PROGRAM

TERMS AND CONDITIONS

 

FOR CITI PREMIERMILES VISA / CITI PLATINUM VISA CREDIT CARDHOLDERS

 

1. Definitions

 

The Citi Airport Lounge Access Program or Program refers to the program whereby Qualified Cardholders will be given complimentary DragonPass membership with access to select airport lounges through DragonPass Global Limited.

 

Qualified Cardholders or Cardholders refer to cardholders who meet the following criteria:

 

  • Principal and supplementary credit cardholders of Citi Platinum Visa Cards (starting with 4532 48) that have been locally issued by Citibank, N.A. Philippine Branch (“Citibank”) whose credit card accounts are active and in good credit standing, and who have available credit limit at the time of registration;

 

  • Principal and supplementary credit cardholders of Citi PremierMiles Visa Signature Cards (starting with 4532 48 / 4034 19 / 4539 72) that have been locally issued by Citibank, whose credit card accounts are active and in good credit standing, and who have available credit limit at the time of registration;

 

  • And who are not prohibited under applicable Gifts, Anti-Bribery and Corruption laws, regulations, and policies from qualifying for this privilege.

 

2. The Program will be available until December 31, 2018.

 

3. Each Cardholder is eligible for one (1) DragonPass Account regardless of how many qualified Citi Credit Cards he/she holds with Citibank.

 

4. Cardholders must download the DragonPass mobile app in order to avail of the benefit.

 

5. To apply for DragonPass membership, the Qualified Cardholder must register via the exclusive Citi Philippines DragonPass link: dragonpassuk.com/citiph and provide the following information:

 

  • Name (same as in passport)
  • Type of Card (drop down – Citi PremierMiles Visa/Citi Platinum Visa)
  • Card Number
  • Expiry
  • Email address registered with Citi
  • Mobile number registered with Citi
  • CVV
  • DOB.

 

6. Upon successful registration, the Qualified Cardholder will receive an email from DragonPass Global Limited support@Dragonpassuk.com which will contain the activated DragonPass ID and Pin which he/she will use to access the DragonPass e-Card and account. The Cardholder must then download the DragonPass mobile app and use these details to log-in to the DragonPass membership account.

 

7. The DragonPass membership is only valid as long as the Cardholder’s Citi credit card account remains active and in good credit standing.

 

8. The DragonPass membership will be renewed every 12 months from the date of DragonPass account creation as long as the Cardholder’s Citi Credit Card account remains active and in good credit standing and has available credit limit at the time of renewal.

 

9. The DragonPass membership is non-transferable. The DragonPass membership may only be used by the Cardholder whose name appears on the DragonPass e-Card which can be viewed on the mobile app. Only one DragonPass account may be used by the Cardholder for each lounge visit.

 

10. The Program grants Qualified Cardholders the following:

  • Two (2) complimentary visits per DragonPass membership year to select lounges within the DragonPass network (refer to the list of the lounges for complimentary use in Annex A).
  • Access to all lounges in the DragonPass Network on a pay per visit basis with a 20% discount on published rates if lounge access or service fee availed is paid for using the Citi Credit Card (Refer to the DragonPass App for the discounted rates for Citi Cardholders and to Annex A for the full list of lounges.)

 

Any excess visit or additional service availment not covered by the Program must be paid for through the DragonPass mobile app and charged to the Citi Credit Card.

 

  1. The two (2) complimentary visits:
    • May be availed of by Qualified Cardholders with international flights.
    • May only be used at select lounges in the following airports (Refer to Annex A for the full list of lounges)

 

Hong Kong International Airport (HKG)

Kempegowda International Airport, Bengaluru (BLR)

Mactan Cebu International Airport (CEB)

Melbourne Airport (MEL)

Macau International Airport (MFM)

Muscat International Airport (MCT)

Phnom Penh International Airport (PNH)

King Fahd International Airport, Dammam (DMM)

Kuala Lumpur International Airport (KUL)

Salalah International Airport (SLL)

Siem Reap International Airport (REP)

Rome International Airport – Fiumicino (FCO)

Penang International Airport (PEN)

Toronto Pearson International Airport (YYZ)

Taiwan Taoyuan International Airport (TPE)

Ninoy Aquino International Airport - Philippines

Kuching International Airport (KCH)

Vancouver International Airport (YVR)

Beijing Capital International Airport (PEK)

 

Kota Kinabalu International Airport (BKI)

Edmonton International Airport (YEG)

Shanghai Pudong International Airport (PVG)

 

Singapore Changi Airport (SIN)

Winnipeg International Airport (YWG)

Shanghai HongQiao International Airport (SHA)

 

Indira Gandhi International Airport, New Delhi (DEL)

Abu Dhabi International Airport (AUH)

Brisbane Airport (BNE)

 

Rajiv Gandhi International Airport, Hyderabad (HYD)

London Heathrow Airport (LHR)

Rio de Janeiro RIOgaleão - Tom Jobim International Airport (GIG)

 

Ibrahim Nasir International Airport, Malé (MLE)

Riyadh King Khalid International Airport (RUH)

 

 

  • Will only be valid for 12 months from the date the DragonPass account is created or renewed, whichever is applicable.
  • Are not cumulative and will be forfeited if unused at the end of the said 12-month period.
  • Will be replenished at the start of the following DragonPass membership year.
  • May be used by the Cardholder and one (1) guest accompanied by the DragonPass member.

 

12. Only children below two (2) years old (with or without seats) are allowed to enter the airport lounge free of charge and will not be counted as guests of the Cardholder.

 

13. To avail of the airport lounge access, the Cardholder and, if applicable, the permitted guest, must present the following:

  • DragonPass e-Card;
  • Citi Platinum Visa or Citi PremierMiles Visa Signature Card of the Qualified Cardholder; · Boarding pass for the international flight; and
  • Passport.

 

14. The benefit is not valid in conjunction with other discounts, privileges, vouchers or any promotional benefits.

 

15. The Program privilege is not convertible to cash, credit or other goods and services.

 

16. In case of dispute with respect to the Cardholder’s eligibility, Citibank’s decision shall prevail. All questions or disputes regarding the Cardholder’s eligibility for the lounge access shall be resolved by Citibank.

 

17. Citibank may at any time and without prior notice, vary, modify, delete or amend the terms and conditions of the Program, the manner of availment and the Qualified Cardholders shall be bound by such variations and amendments. Such modifications and amendments shall be effective on such date or dates as determined solely by Citibank.

 

18. Fraud, abuse or any unauthorized action relating to the availment of the Program may result in the disqualification of the Cardholder from the Program, suspension or cancellation of his/her Card privileges, or the charging of the full cost of the airport lounge access (USD 22.00) to the Cardholder’s Card account at Citibank’s discretion. This shall be without prejudice to any legal action that may be taken by Citibank.

 

FOR CITIGOLD WORLD DEBIT MASTERCARD CARDHOLDERS

  1. Definitions

 

The Citi Airport Lounge Access Program refers to the program, whereby Qualified Cardholders will be given complimentary DragonPass membership with access to select airport lounges through DragonPass Global Limited (referred to as the “Program”)

 

Qualified Cardholders or Cardholders refer to cardholders who meet the following criteria:

  • Citigold clients with Citigold World Debit Mastercard (with bin 559919) that have been locally issued by Citibank, N.A. Philippine Branch (“Citibank”);
  • That are active and meeting the required minimum total relationship balance for Citigold at the time of registration;
  • And who are not prohibited under applicable Gifts, Anti-Bribery and Corruption laws, regulations, and policies from qualifying for this privilege

 

  1. The Program will be available until September 30, 2019.

 

  1. Each Cardholder is eligible for one DragonPass Account.

 

  1. Cardholders must download the DragonPass mobile app in order to avail of the benefit.

 

  1. To apply for DragonPass membership, the Qualified Cardholder must register via the exclusive Citi Philippines DragonPass link: https://citiph.dragonpassuk.com and provide the following information:
  • Name (same as in passport)
  • Type of Card: drop down – Citigold World Debit Mastercard
  • Card Number
  • Expiry
  • Email address registered with Citi
  • Mobile number registered with Citi
  • CVV
  • DOB
  1. Upon successful registration, the Qualified Cardholder will receive an email from DragonPass Global Limited registration@dragonpassuk.com  which will contain the activated DragonPass ID and Pin which he/she will use to access the digital membership card and account. The Cardholder must then download the DragonPass mobile app and use these details to log-in to the DragonPass membership account.

 

  1. The DragonPass membership is only valid as long as the Cardholder’s Citigold World Debit Mastercard account remains active and meeting the required minimum total relationship balance for Citigold.

 

  1. The DragonPass membership will be renewed every 12 months from the date of DragonPass account creation as long as the Cardholder’s Debit Mastercard account remains active and meeting the required minimum total relationship balance for Citigold at the time of renewal.

 

  1. The DragonPass membership is non-transferable. The DragonPass membership may only be used by the Cardholder whose name appears on the DragonPass digital membership card which can be viewed on the mobile app. Only one DragonPass account may be used by the Cardholder for each lounge visit.
  2. The Program grants Qualified Cardholders the following:
    1. Five (5) complimentary visits per DragonPass membership year to select lounges within the DragonPass network (refer to the list of the lounges for complimentary use in item #11).  
    2. Access to all lounges in the DragonPass Network on a pay per visit basis with a 20% discount on published rates (Refer to Annex 1 for the full list of lounges.)

 

Any excess visit or additional service not covered by the Program must be paid for through the DragonPass mobile app and charged to the Citi Debit Mastercard.

 

  1. The five (5) complimentary visits:
    1. May be availed of by Qualified Cardholders with international flights
    2. May only be used at select lounges  in the following airports (Refer to Annex 1 for the full list of lounges)

 

Hong Kong International Airport (HKG)

Toronto Pearson International Airport (YYZ)

Taiwan Taoyuan International Airport (TPE)

Ninoy Aquino International Airport – Philippines (Terminal 3)

Macau International Airport (MFM)

Vancouver International Airport (YVR)

Beijing Capital International Airport (PEK)

 

Kuala Lumpur International Airport (KUL)

Edmonton International Airport (YEG)

Shanghai Pudong International Airport (PVG)

Penang International Airport (PEN)

Winnipeg International Airport (YWG)

Shanghai HongQiao International Airport (SHA)

Kuching International Airport (KCH)

Abu Dhabi International Airport (AUH)

Brisbane Airport (BNE)

Kota Kinabalu International Airport (BKI)

London Heathrow Airport (LHR)

Rio de Janeiro RIOgaleão - Tom Jobim International Airport (GIG)

Singapore Changi Airport (SIN)

Ibrahim Nasir International Airport, Malé (MLE)

Riyadh King Khalid International Airport (RUH)

Indira Gandhi International Airport, New Delhi (DEL)

Mactan Cebu International Airport (CEB)

Melbourne Airport (MEL)

Rajiv Gandhi International Airport, Hyderabad (HYD)

Phnom Penh International Airport (PNH)

King Fahd International Airport, Dammam (DMM)

Salalah International Airport (SLL)

Siem Reap International Airport (REP)

Rome International Airport - Fiumicino (FCO)

 

 
  1. Will only be valid for 12 months from the date the DragonPass account is created or renewed, whichever is applicable.
  2. Are not cumulative and will be forfeited if unused at the end of the said 12-month period
  3. Will be replenished at the start of the following DragonPass membership year
  4. May be used by the Cardholder or up to four (4) guests accompanied by the DragonPass member.

 

  1. Only children two (2) years old and below (with or without seats) are allowed to enter the airport lounge free of charge and will not be counted as guests of the Cardholder.

 

  1. To avail of the airport lounge access, the Cardholder and, if applicable, the permitted guest, must present the following:

 

  • DragonPass Digital Membership Card
  • Citigold Debit Mastercard of the Qualified Cardholder;
  • Boarding pass for the international flight; and
  • Passport;

 

  1. The benefit is not valid in conjunction with other discounts, privileges, vouchers or any promotional benefits.

 

  1. The Program privilege is not convertible to cash, credit or other goods and services.

 

  1. In case of dispute with respect to the Cardholder’s eligibility, Citibank’s decision shall prevail. All questions or disputes regarding the Cardholder’s eligibility for the lounge access shall be resolved by Citibank.

 

  1. Citibank may at any time and without prior notice, modify, delete or amend the terms and conditions of the Program, the manner of availment and the Qualified Cardholders shall be bound by such variations and amendments. Such modifications and amendments shall be effective on such date or dates as determined solely by Citibank.

 

  1. Fraud, abuse or any unauthorized action relating to the availability of the Program may result in the disqualification of the Cardholder from the Program, suspension or cancellation of his/her Card privileges, or the charging of the full cost of the airport lounge access (USD 22) to the Cardholder's Card account at Citibank’s discretion. This shall be without prejudice to any legal action that may be taken by Citibank.

 

 

 

 

Annex 1. List of International Lounges (73 lounges)

 

Hong Kong International Airport (HKG)

  • Plaza Premium  Lounge (West Hall)
  • Plaza Premium Lounge (East Hall)
  • Plaza Premium Lounge (Arrival Hall)

Macau International Airport (MFM)

  • Plaza Premium  Lounge (Departures)

Kuala Lumpur International Airport (KUL)

  • Plaza Premium Lounge (International Departures, KLIA Terminal)
  • Plaza Premium Lounge (International Departures, KLIA2)
  • Plaza Premium Lounge/Wellness Spa (International Departures, KLIA2)
  • Plaza Premium Lounge (Gateway, KLIA2)
  • Plaza Premium Lounge (Satellite Building)
  • Wellness Spa (International Departures, KLIA Terminal)

Penang International Airport (PEN)

  • Plaza Premium Lounge (Domestic Departures)
  • Plaza Premium Lounge (International Departures)

Kuching International Airport (KCH)

  • Plaza Premium Lounge (Domestic Departures)

Kota Kinabalu International Airport (BKI)

  • Plaza Premium Lounge (International Departures)
  • Plaza Premium Lounge (Domestic Departures)

Singapore Changi Airport (SIN)

  • Plaza Premium Lounge (International Departures, Terminal 1)
  • The Green Market (International Departures, Terminal 2)
  • Blossom (International Departures, Terminal 4 )

Indira Gandhi International Airport, New Delhi (DEL)

  • Plaza Premium Lounge (Domestic Departures, Terminal 1) 
  • Plaza Premium Lounge (Domestic Departures, Terminal 3)   
  • Plaza Premium Lounge (Lounge A, International Departures, Terminal 3)
  • Plaza Premium Lounge (Lounge B, International Departures, Terminal 3)
  • Plaza Premium Lounge (International Arrivals, Terminal 3)
  • Plaza Premium Lounge (International/Domestic Arrivals, Terminal 3)
  • Plaza Premium Lounge (Domestic Arrival, Terminal 1)

Rajiv Gandhi International Airport, Hyderabad (HYD)

  • Plaza Premium Lounge (International Departures)
  • Plaza Premium Lounge (Domestic Departures)
  • Plaza Premium Lounge (Arrivals)

Salalah International Airport (SLL)   

  • Plaza Premium Lounge (International Departures)

Toronto Pearson International Airport (YYZ)

  • Plaza Premium Lounge (Domestic Departures, Terminal 1)
  • Plaza Premium Lounge (US Transborder, Terminal 1)
  • Plaza Premium Lounge (International Departures, Terminal 1)
  • Plaza Premium Lounge (International Departures, Terminal 3)
  • Plaza Premium Lounge (Domestic Departures, Terminal 3)

Vancouver International Airport (YVR)

  • Plaza Premium Lounge (International Departures)
  • Plaza Premium Lounge (Domestic Departures)
  • Plaza Premium Lounge (Domestic Departures, Pier C)
  • Plaza Premium Lounge (U.S.A. Departures)

Edmonton International Airport (YEG)

  • Plaza Premium Lounge (U.S.A. Departures)
  • Plaza Premium Lounge (Domestic / International Departures)

Winnipeg International Airport (YWG)

  • Plaza Premium Lounge (Departures)
  • Abu Dhabi International Airport (AUH)
  • Al Reem Lounge (Departures, Terminal 1)

London Heathrow Airport (LHR)

  • Plaza Premium Lounge (Departures, Terminal 2)
  • Plaza Premium Lounge (Arrivals, Terminal 2)
  • Plaza Premium Lounge (Departures, Terminal 4)
  • Plaza Premium Lounge ( Arrivals, Terminal 3)
  • Plaza Premium Lounge ( Arrivals, Terminal 4 )
  • Plaza Premium Lounge ( Departures, Terminal 5 )

Ibrahim Nasir International Airport, Malé (MLE)

  • Wellness (International Arrivals)

Mactan Cebu International Airport (CEB)

  • Plaza Premium Lounge (International Departures)

Phnom Penh International Airport (PNH)

  • Plaza Premium Lounge (International Departures)

Siem Reap International Airport (REP)

  • Plaza Premium Lounge (International Departures)

Taiwan Taoyuan International Airport (TPE)

  • Plaza Premium Lounge (International Departures, Zone A1,Terminal 2)
  • Plaza Premium Lounge (International Departures, Zone A, Terminal 2)
  • Plaza Premium Lounge (International Departures, Zone C, Terminal 1)
  • Plaza Premium Lounge (International Departures, Zone D, Terminal 1)

Beijing Capital International Airport (PEK)

  • Business Travelers Lounge (T3 - Intl Area E)

Shanghai Pudong International Airport (PVG)

  • No. 9 VIP Lounge (Domestic Departures, Terminal 1)
  • No. 76 VIP Lounge (Domestic Departures, Terminal 2)
  • No. 37 VIP Lounge (International Departures, Terminal 1)
  • No. 77 China Eastern Plaza Premium Lounge (International Departures, Terminal 2)

Shanghai HongQiao International Airport (SHA)

  • V01 VIP Lounge (International Departures, Terminal 1)
  • V03 VIP Lounge (International Departures, Terminal 1)
  • VIP Reception Area at Gate 6 (T1 - Dom)

Brisbane Airport (BNE)

  • Plaza Premium Lounge (International Departures)

Rio de Janeiro RIOgaleão - Tom Jobim International Airport (GIG)

  • Plaza Premium Lounge (Domestic Departures, Terminal 2)
  • Plaza Premium Lounge (International Departures, Terminal 2) Plaza Premium Lounge (Arrivals, Terminal 2)

Riyadh King Khalid International Airport (RUH)

  • Plaza Premium Lounge (International Departures, Terminal 2)

Melbourne Airport (MEL)

  • Plaza Premium Lounge (International Departures, Terminal 2)

King Fahd International Airport, Dammam (DMM)

  • Plaza Premium Lounge (International Departures)

Rome International Airport – Fiumicino (FCO)

  • Plaza Premium Lounge (Departures, Terminal 3)

Ninoy Aquino International Airport (MNL)

  • Sky View Lounge (T3)

 

Please refer to the DragonPass App for an updated list of lounges that can be accessed using the complimentary passes.

 

 

Hong Kong International Airport (HKG)

Toronto Pearson International Airport (YYZ)

Taiwan Taoyuan International Airport (TPE)

Ninoy Aquino International Airport – Philippines (Terminal 3)

Macau International Airport (MFM)

Vancouver International Airport (YVR)

Beijing Capital International Airport (PEK)

 

Kuala Lumpur International Airport (KUL)

Edmonton International Airport (YEG)

Shanghai Pudong International Airport (PVG)

Penang International Airport (PEN)

Winnipeg International Airport (YWG)

Shanghai HongQiao International Airport (SHA)

Kuching International Airport (KCH)

Abu Dhabi International Airport (AUH)

Brisbane Airport (BNE)

Kota Kinabalu International Airport (BKI)

London Heathrow Airport (LHR)

Rio de Janeiro RIOgaleão - Tom Jobim International Airport (GIG)

Singapore Changi Airport (SIN)

Ibrahim Nasir International Airport, Malé (MLE)

Riyadh King Khalid International Airport (RUH)

Indira Gandhi International Airport, New Delhi (DEL)

Mactan Cebu International Airport (CEB)

Melbourne Airport (MEL)

Rajiv Gandhi International Airport, Hyderabad (HYD)

Phnom Penh International Airport (PNH)

King Fahd International Airport, Dammam (DMM)

Salalah International Airport (SLL)

Siem Reap International Airport (REP)

Rome International Airport - Fiumicino (FCO)